To do this, you may need to switch to safe mode when Windows 10 does not start. If secure mode does not accept your password, you can easily correct it by following our guide.
5. disable dual monitor in BIOS / disable multi-monitor graphics in CPU
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- While the computer is booting up, press F2 or Del (this may be another key on the computer) to open the BIOS.
- If you are in the BIOS, find and disable the graphics CPU feature or the dual-monitor feature.
- Save the changes and restart the computer.
If you have the “Multiprocessor Graphics Monitor” option, you will need to disable that as well to solve this problem. If you have disabled this option, save the changes and restart.
It is the only BIOS access guide you will ever need! Add it to your favorites to troubleshoot later.
Connect the monitor with both cables to the computer / connect an additional monitor.
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This solution is somewhat unusual, but users have reported that it corrects the black screen before login.
If you have a monitor with two ports, such as DVI and HDMI, users say you should connect the monitor with one DVI cable and one HDMI cable.
Then you can turn the computer back on and check if the problem is solved.
Some users also offer to solve this problem by connecting an additional monitor. So if you have an extra monitor, try connecting it to your computer.
Although this does not solve the problem, your second monitor should work properly.
Updating your BIOS
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Some users claim that you can fix the black cursor screen after an update by updating the BIOS.
BIOS update is a procedure for advanced users, and if you don’t do it correctly, you can cause irreparable damage to your hardware, so keep this in mind.
To update your BIOS, go to your motherboard manufacturer’s website and download the latest BIOS for your motherboard.
In most cases, there are instructions on how to update the BIOS, so read them carefully.
If you do not know how to update the BIOS, ask a technician to do it for you to avoid possible damage.
If you want to perform the BIOS update yourself on Windows 10, just follow the exact steps in our guide to make sure everything goes according to plan.
8. Removal of problematic applications.
- Press Ctrl + Shift + Esc to start the task manager.
- Click File and select Perform New Task.
Error: The file name is not specified. - Type appwiz.cpl and press Enter to run it.
Error: The file name is not specified. - The Programs and Components window opens and you can remove the problematic applications.
If you are having problems with the black screen with cursor after updating Windows 10, then certain applications such as antivirus, third-party firewall, iCloud, Cisco VPN Client or IDT Audio may be causing this problem.
To solve this problem, it is recommended that you remove these applications from your PC.
If you cannot access Task Manager, you should switch to Safe Mode and try this solution again.
Sometimes these applications leave their files in the system32 directory (for example, IDT Audio creates the file IDTNC64.cpl and moves it to the system32 directory).
To fully resolve this issue, you may need to find the file causing the problem and delete it manually or via the command line.
Be very careful because you don’t want to delete important files from Windows 10.
9. change the brightness of the screen
- Press the Windows + X key and go to power options.
- Select “Power Options” from the menu.
Error: The file name is not specified. - Find the current plan and click Change Plan Settings.
Error: The file name is not specified. - Now click the Change advanced power settings button.
Error: The file name is not specified. - Find the screen brightness setting and be sure to set the screen brightness to 99% or 98% when the device is plugged in.
- Save the changes and restart the computer.
Users have reported problems with a black screen in Windows 10 after connecting the power adapter to their laptop.
In most other cases, the notebook operates normally, but as soon as the user plugs in the power adapter, the screen drops out. This is due to a problem with the screen brightness and can be fixed by following the steps below.
If you’re having trouble changing the brightness of your screen, read our handy guide and get comfortable with it.
10. Disconnect the second monitor
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In some cases, a black screen with cursor in Windows 10 can be corrected by turning off the second monitor.
Nvidia users have reported that turning off the second monitor solved this problem, so try it for good.
Editor’s note: This article continues on the next page. If you want to learn more about the errors in Black Screen of Death, check out our extensive collection of guides.
Editor’s note: This article was originally published in November 2017 and revised and updated in February 2021 to ensure timeliness, accuracy and completeness.
Frequently asked questions
What causes a black screen with the cursor?
The black screen can be caused by a separate graphics card and in some cases the system thinks your computer has a dual monitor. You can try disabling the built-in graphics card to solve the problem. To disable the graphics driver, open Device Manager in Windows.
How do I return the cursor to its normal position?
How to change the mouse cursor in Windows | Numeric Trends
What causes the black screen with death in Windows 10?
On Windows 10 systems, a deadly black screen can be caused by an incomplete Windows update. … In short, Windows 10 ends up with a black screen. To solve this problem, simply hold down the power button on your PC or laptop to turn off the computer. A cold start should allow the system to boot up properly.
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