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Netflix, a subscription-based streaming service that lets you watch and download award-winning TV shows, movies, documentaries and more on Internet-connected devices. Microsoft Windows 10 gives you a native application to watch your favorite Netflix videos or access them through a web browser, as well as However, some Windows users report getting a black screen when they try to launch Netflix or open the Netflix application in Windows 10. It’s frustrating when a black Netflix screen prevents you from watching your favorite shows, but don’t worry, we have a few solutions to fix a black Netflix screen with or without sound in Window 10.

Why is my Netflix screen black?

There are several reasons why the Netflix screen may be black in window 10. If you get a black screen in the Netflix application, the usual cause may be an outdated graphics driver. Again: If you are seeing a black screen in a web browser like B. Chrome, it is possible that an outdated browser, Chrome extensions, cookies and navigation data are causing the problem.

We have divided the solutions into two parts: for a black Netflix screen in the application, and for a black Netflix screen in the browser.

Netflix black screen in Chrome browser

If you are getting a black Netflix screen with sound in the Chrome browser, the following solutions will help you solve the problem.

We recommend restarting your browser and trying to reopen before applying solutions.

Temporarily disable third-party security software (antivirus) and open Netflix to see if it is responsible for this problem. Also make sure to disable the VPN (if configured on your computer).

Chrome Browser Update

The first thing you need to do is to make sure your browser is up to date, because we all know that outdated browsers cause various problems in most cases, including browser crash or black window while browsing the web.

To update Google Chrome :

  • On your computer, open Chrome.
  • Select the menu icon in the top right corner of your browser.
  • Select Help, then About Google Chrome.
  • Chrome displays the current version and automatically installs available updates.
  • Click the Restart button to complete the update.

Start the browser as administrator

Again, your browser may not have administrator privileges, so Netflix may not work with a black screen in your browser.

To start the browser as an administrator :

  • Close the browser completely (if it is active).
  • Right-click on the shortcut icon in your browser (e.g. Chrome) and select Properties.
  • Click the Compatibility tab and select the Run this program as administrator check box.
  • Click Apply and OK to save your changes.
  • Now open a web browser and go to to check the status of the black screen problem.

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Delete cookies and Netflix browser data

Netflix’s transparent cookies are another effective solution to this problem.

  • You need to go to
  • Click Sign in with your Netflix email address and password.
  • Once cookies are deleted, they are removed from your account,
  •  Log in and try watching Netflix again to see if this fixes the problem.

In addition to the display, the data also interferes with the normal operation of Netflix and causes black screen issues. And deleting navigation data can help solve this problem.

  • Open the Chrome browser, click on the menu icon in the top right corner.
  • Select Advanced Tools > Clear Navigation Data.
  • Select the items you want to delete and click Delete Data.

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Disable Chrome extension

If you have added various extensions to your Chrome to take advantage of additional features, these extensions may conflict with Netflix and cause a Netflix black screen issue.

  • Open the Chrome browser and go to Chrome://extensions/.
  • A list of all installed Chrome extensions will be displayed,
  • Turn them all off and check the status of the Netflix Black Screen problem.
  • Once the issue is resolved, enable the extensions one by one to find out which one is causing the problem.

Netflix Application Black Windows 10

Now apply the following solutions if the Netflix application is causing a black screen in window 10.

Windows Update

Official Netflix support recommends installing the latest Windows update if the Netflix application does not start with a black screen.

To install the latest Windows updates

  • Press Windows + I to open the settings.
  • Go to the Update and Security page, then go to the Windows Update page.
  • In the right pane, click Check for updates to help Windows download and install the latest updates.
  • Then restart the computer to apply them.
  • Now try running your Netflix application again to see if the time fixes the problem.

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Netflix Application Reset

Try resetting the netfilx application by following the instructions below, this should solve the problem in window 10.

  • Press the Window + X button and select Applications and Features,
  • Scroll down the page to find the Netflix application and select the Additional click options link,
  • Now click the Reset button in the Reset box.
  • When using the msg popus, confirm by pressing the reset button again.
  • Then restart the compressor and check the status of the problem.

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Reinstall the Netflix application

If you still need help, uninstall the Netflix application on Windows 10 and reinstall it.

  • Right-click in the Start menu to select Applications and Features,
  • Scroll down to find the Netflix application, select it and click Uninstall.
  • Follow the on-screen instructions to completely remove the Netflix application from your device.
  • For best results, we recommend restarting your computer before reinstalling the application,
  • Now open the Microsoft Store, search for Netflix and install the application.

Now, log back in and play Netflix smoothly again. If you see another black screen without sound, go to the next step.

Reinstall graphic card drivers

In most cases, an outdated phone key driver causes black screen issues on Windows 10 in various applications. To rule this out, check the latest versions of the display drivers installed on your computer.

  • Press Windows + R, type devmgmt.msc and press ok
  • The Device Manager opens and displays a list of all installed device drivers,
  • Unfold the display adapter, right click on the installed graphics driver and select Uninstall
  • If prompted, click Remove again and restart the computer.

Now go to your graphics card manufacturer’s website, download the latest drivers and install them manually.

Also read :

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